Learning Programme (New Services)
Learning Programmes
The Sudbury Workers Education & Advocacy Centre helps learners explore practical learning options that support employment, education, career growth, workplace confidence, and community service.
Programmes include virtual reality training, English and French language learning, soft skills training, trades preparation, construction safety, healthcare and seniors care learning, homelessness-sector certificate courses, education pathways, resume services, career guidance, and Personal Support Worker training.
Virtual Reality
Practise workplace, safety, interview, communication, and healthcare scenarios using immersive tools.
Education Pathways
Support for learners exploring high school, college, university, upgrading, and career training.
Resume & Career Support
Get support with resumes, cover letters, job search, interviews, and career planning.
This page is organized in expandable drop-down sections. Open each course or service to view full details, course lists, benefits, access notes, and registration options.
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Resume Services, Career Guidance & Educational Support
Clients can access resume, cover letter, job search, interview, career planning, and education pathway support alongside learning programmes.
Resume ServicesJob Application Support
We help you put your best foot forward. SWEAC provides personalized support to help learners and job seekers prepare strong, clear, and professional job application materials.
This support is useful for newcomers, international students, workers changing careers, people returning to the workforce, people applying for entry-level jobs, and workers who want to improve how they present their skills and experience.
Support may include
- Resume reviews to highlight your skills, experience, education, and training.
- Support creating a new resume from the beginning.
- Cover letter writing that connects your story to the role.
- Help adapting your resume for different jobs or industries.
- Job-readiness guidance to prepare you for next steps.
- Support identifying transferable skills from past work, volunteering, education, or lived experience.
- Help making your resume clear, organized, and easy for employers to read.
- Guidance on what information should and should not be included in a Canadian-style resume.
Resume Review
- Improve layout and structure
- Clarify work history and skills
- Strengthen bullet points
- Make the resume easier to read
Cover Letter Support
- Connect experience to the job posting
- Explain motivation and interest
- Use a professional tone
- Create a clear opening and closing
Job-Readiness Guidance
- Understand employer expectations
- Prepare application documents
- Organize job search materials
- Plan next steps after applying
Who This Helps
- Newcomers and international students
- Workers changing careers
- People entering the workforce
- People applying for better opportunities
Access note: Resume support may be offered one-on-one or through group support depending on staff availability, learner needs, and programme schedule.
Career GuidanceOne-on-One and Group Support
Plan your next move with confidence. SWEAC provides one-on-one and group support to help learners explore career options, set goals, search for jobs, and prepare for interviews.
This support is designed for people who are unsure about their next step, want to understand different career paths, need help finding suitable jobs, or want practical guidance before applying, interviewing, or starting a new role.
Support may include
- Explore career options and set clear goals.
- Search for jobs that match your interests and qualifications.
- Prepare for interviews with practical tips and mock sessions.
- Identify skills, strengths, and areas for growth.
- Understand local labour market options and possible employment pathways.
- Plan education, training, or certification steps connected to career goals.
- Build confidence for workplace communication and professional conversations.
- Connect learning programmes with future employment goals.
Career Exploration
- Explore industries and job pathways
- Understand personal interests and goals
- Connect skills to possible careers
- Identify realistic next steps
Job Search Support
- Find jobs that match your background
- Understand job postings
- Prepare application materials
- Organize job search activity
Interview Preparation
- Practise common interview questions
- Prepare stronger answers
- Build confidence before interviews
- Practise professional communication
Learning Pathway Planning
- Choose relevant training options
- Explore certificates and courses
- Plan short-term and long-term goals
- Connect learning to employment
Access note: Career guidance may include individual support, group workshops, mock interviews, learning referrals, and follow-up planning depending on availability.
Educational SupportHigh-Support Learning Pathways
This support is for learners who want to complete high school, attend college or university, complete free learning, complete professional training, or upgrade their skills.
SWEAC can help learners understand their learning options, choose suitable programmes, complete applications, explore funding options, and plan realistic steps toward education and employment goals.
Benefits and outcomes
- Clarify education and career goals.
- Choose suitable programmes or courses.
- Understand application, registration, and funding steps.
- Access ongoing motivation, technology support, and study space when available.
- Identify barriers that may affect learning success.
- Connect education options to employment and career goals.
Support may include
- Programme and course selection
- Application support
- Registration support
- Funding options
- Funding applications
- Advocacy with schools
- Access to additional school supports
- Career pathway planning
- Technology access
- In-person space for focus and study
- Group work support
- Motivation and follow-up support
- Support identifying concerns or challenges affecting education success
Access note: Educational support may be offered one-on-one or through group support depending on learner needs and programme availability.
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Personal Support Worker Program
Online PSW training pathway for learners interested in healthcare, home care, long-term care, and community support work.
Personal Support Worker ProgramKenjgewin Teg PSW Program
The Kenjgewin Teg Personal Support Worker Program is a paid online programme for learners interested in healthcare, home care, long-term care, and community support work.
Benefits and outcomes
- Prepare for work in healthcare, long-term care, home care, or community care settings.
- Build practical care knowledge and professional readiness.
- Access an online learning format with required in-person skills training.
- Explore funding options if eligible.
Programme details
- Programme: Personal Support Worker Program
- Format: Online
- Schedule: Asynchronous
- Length: One-year programme
- Cost: Paid course
- Application fee: No fee to apply
- Funding: OSAP eligible if enrolled full-time
- Seats: 14 spots per cohort
- In-person requirement: One required skills weekend on Manitoulin Island
- Lodging: At learner’s expense
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Virtual Reality & Simulation Training
Immersive and AI-powered learning for safety, job readiness, interviews, healthcare communication, teamwork, leadership, and confidence building.
GWProVR Health & Safety Training
GWPro is a virtual reality health and safety training platform. It helps learners practise realistic workplace safety situations before they enter real work environments.
The training is useful for people interested in skilled trades, construction, industrial work, warehouse work, field work, and other safety-sensitive jobs. Learners use VR to experience hazards, practise safety decisions, and build confidence in a safe, guided environment.
Benefits and outcomes
- Understand common workplace hazards before entering a job site.
- Practise health and safety decisions in a safe virtual environment.
- Build confidence for construction, industrial, warehouse, and skilled-trades settings.
- Prepare for lockout/tagout, PPE, work at heights, forklift checks, confined spaces, and other safety procedures.
- Support learners who are exploring trades or returning to work in safety-sensitive environments.
GWPro course list
- Arc Flash
- Arc Flash — Office
- Arc Flash — Pump Station
- Confined Spaces Entry
- Electrical Safety — Type 1 Switchgear
- Electrical Safety — Type 2 Switchgear
- Fire Safety — Office
- Fire Safety — Workshop
- First Aid
- Forklift Hazard Recognition VR Training
- Forklift Pre-operation Inspection VR Training
- Hot Work
- Load Slinging
- Lockout Tagout
- Maintenance Safety — Pipes and Acids
- Personal Protective Equipment
- Risk Assessment VR Training
- Road Accident with Dangerous Goods
- Scaffolding — Baker Scaffolding Assembly
- Scaffolding — Wedge Lock Scaffolding Assembly Training
- Trenching and Excavating — Field Work
- Trenching and Excavating — Road Construction
- Truck Preparation for Driving
- Underground Roof Fall Hazard Assessment
- Work at Heights
- Workplace Safety — Health and Safety
ImmersiveLinkJob Readiness, Life Skills & Indigenous Learning
ImmersiveLink uses virtual reality to support career exploration, personal development, life skills, job readiness, Indigenous learning, and workforce development.
It helps learners explore who they are, what they are interested in, what career pathways may fit them, and what skills they may need to move forward.
Benefits and outcomes
- Explore career interests and possible job pathways.
- Build self-awareness, confidence, and personal planning skills.
- Develop job-readiness and life skills before entering training or employment.
- Learn about Indigenous culture, beliefs, experiences, and reconciliation.
- Support learners who need help identifying goals before choosing education or employment options.
Job Readiness and Life Skills
- Career Exploration
- Career and Personality Dimensions
- Job Readiness
- Life Skills
- Personal Future Planning
- Professional Future Planning
- Workforce Development
Exploring Indigenous Culture
- Indigenous Culture
- Indigenous Beliefs
- Indigenous Experiences
- Traditional Knowledge
- Indigenous World Views
- Reconciliation Action Planning
BodySwapsVR + AI Soft Skills Training
BodySwaps is a soft-skills training platform that helps learners build communication, teamwork, leadership, interview, healthcare, and workplace confidence through immersive VR learning.
The platform uses artificial intelligence to detect, analyse, and provide feedback on verbal and non-verbal performance, including body language, eye contact, tone of voice, and communication style.
Benefits and outcomes
- Build confidence before interviews, presentations, and workplace conversations.
- Practise communication in a safe environment before real situations.
- Receive AI-powered feedback on tone, body language, eye contact, and delivery.
- Develop teamwork, leadership, conflict management, and inclusive communication skills.
- Support healthcare learners with patient communication and difficult conversations.
Complete BodySwaps course list
Communication
- Active Listening
- AI Roleplay Simulations: Active Listening in the Workplace
- AI Roleplay Simulations: Building Rapport
- AI Roleplay Simulations: Debating
- AI Roleplay Simulations: Open Conversation
- Clear Communications
- Inclusive Leadership: Giving Feedback
- Inclusive Leadership: Resolving Conflict
- Inclusive Leadership: Understanding Conflict
- Negotiation and Conflict Management: Approach & Mindset
- Negotiation and Conflict Management: Gaining Influence and Value
- Negotiation and Conflict Management: Laying the Groundwork
- Public Speaking & Presentation Skills
- Verbal De-escalation of Responsive Behaviours
- Workplace Communications
Customer Service
- Customer Experience: Improving Customer Service in Difficult Situations
- Customer Experience: Making a Bad Situation Better
Equity, Diversity and Inclusion
- Gender Inclusion
- Let’s Talk about Race: Bias as a Barrier
- Let’s Talk about Race: Navigating Microaggressions
- Let’s Talk about Race: Recognising Privilege
- Saying No to Sexual Harassment
Employability
- AI Roleplay Simulations: Job Interview Roleplay
- Career Mindset Development
- Employability: 2 Strategies to Answering Almost Any Question
- Employability: Interview Simulator
- Employability: Landing the Perfect Job, on Your Own Terms
- Employability: Managing Interview Anxiety
- Growth Mindset and Resilience
- Talented Teamwork
Healthcare
- AI Roleplay Simulations: Active Listening in Healthcare
- Communicating in a Person-Centred Way: Acting with Empathy
- Communicating in a Person-Centred Way: Getting to Know Each Individual
- Equity & Anti-Racism in Global Healthcare
- Increasing Immunization Confidence
- Navigating Angry Conversations
- TeamSTEPPS Simulator
- TeamSTEPPS Toolkit Module 1: SBAR
- TeamSTEPPS Toolkit Module 2: Check-back
- TeamSTEPPS Toolkit Module 3: CUS
- TeamSTEPPS Toolkit Module 4: Task Assistance
- TeamSTEPPS Toolkit Module 5: Call-out
- The Mental Health Practitioner
- Using Values to Guide Actions
BodySwaps Learning Pathways
Emotional Intelligence and Personal Impact
- Chapter 1: The Basics of Self Awareness
- Chapter 2: Speaking to Make an Impact
- Chapter 3: Interacting with Others
- Chapter 4: Perceiving the Emotions of Others
Get Interview-Ready
- Chapter 1: Feeling Calm & Confident — 35 minutes
- Chapter 2: Speaking with Confidence — 50 minutes
- Chapter 3: Crafting Your Answers — 45 minutes
- Chapter 4: Interview: Landing the Job — 30 minutes
Navigating Difficult Patient Interactions
- Active listening in healthcare
- Identifying anger signals
- Defusing anger with empathy
- Personal calming techniques
- Practise your active listening
- Reflecting on challenging patient interactions
- The Mental Health Practitioner
Interprofessional Communication in Healthcare
- TeamSTEPPS Simulator
- TeamSTEPPS Toolkit Module 1: SBAR
- TeamSTEPPS Toolkit Module 2: Check-back
- TeamSTEPPS Toolkit Module 3: CUS
- TeamSTEPPS Toolkit Module 4: Task Assistance
- TeamSTEPPS Toolkit Module 5: Call-out
Empathy-Driven Communication in Healthcare
- Active listening in healthcare
- Communicating in a person-centred way: Acting with empathy
- Practise your active listening
- Practise speaking to an angry patient with empathy
InStageAI Interview & Presentation Simulation
InStage is an AI-powered simulation platform that helps learners practise interviews, presentations, pitch conversations, discovery meetings, and professional communication.
Learners can practise in a realistic but low-pressure environment before meeting employers, presenting to a group, speaking with clients, or participating in professional conversations.
Benefits and outcomes
- Practise interviews before meeting employers.
- Build confidence with professional speaking and presentation delivery.
- Prepare answers, introductions, and workplace conversations.
- Receive practice opportunities in a low-pressure environment.
- Support learners preparing for jobs, school, presentations, sales conversations, or client meetings.
Interview Simulation
- Comprehensive Interview Preparation
- Real-Time Feedback
- Customized Interview Challenges
- Mock Interviews
- Role-Specific Interview Practice
Presentation Simulation
- Holistic Presentation Practice
- Audience Engagement Metrics
- Dynamic Presentation Feedback
- Presentation Practice
- Pitch Practice
Discovery Meeting Simulation
- Discovery Meeting Simulation
- Professional Conversation Practice
- Sales Roleplay
- Dynamic Interactions
- Authentic Sales Challenges
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Trades, Construction & Soft Skills
Build practical skills for work, trades, apprenticeships, safety, digital confidence, communication, money management, and career readiness.
Trades PreparationCTAO Apprenticeship Preparation
These free online courses from Construction Training & Apprenticeship Ontario help learners prepare for a successful career in the trades. Learners can build foundational skills, practise math, science and reading, watch training videos, and prepare for apprenticeship pathways.
Benefits and outcomes
- Strengthen trade math, reading, document use, and science skills.
- Prepare for apprenticeship, pre-apprenticeship, or trade-specific training.
- Build confidence before entering a trade or writing trade-related tests.
- Explore different trade pathways before choosing a career direction.
- Support Red Seal exam preparation and workplace readiness.
General Trades Preparation
- Managing Test Anxiety
- Math Applications
- Reading & Document Use
- Trade Science
- Trade Math 1
- Trade Math 2
Build Your Skills Leadership
- Diversity & Inclusion Training
- Indigenous Awareness for Employers
- Mental Health and Wellness
- Supporting Language Differences in the Trades
Standalone Courses
- Indigenous Awareness for Tradespeople
- Managing Your Money
- Preparing for the Red Seal Exam
- Respectful and Inclusive Workplaces
Trade-Specific Course Bundles
| Trade | Included learning topics |
|---|---|
| Asphalt Technician | Math for Asphalt Technicians, Math Applications, Preparing for the Asphalt Technician Trade, Trade Science, Reading & Document Use |
| Automotive Service Technician | Math Applications, Reading & Document Use, Trade Science |
| Boilermaker | Math for Boilermakers, Math Applications, Reading & Document Use, Preparing for the Boilermaker Trade, Trade Science |
| Bricklayer | Math for Bricklayer, Math Applications, Reading & Document Use, Preparing for the Bricklayers Trade, Trade Science |
| Carpenter | Math for Carpentry, Math Applications, Reading & Document Use, Preparing for the Carpentry Trade, Trade Science |
| Concrete Finisher | Math for Concrete Finishers, Math Applications, Reading & Document Use, Preparing for the Cement Mason Trade, Trade Science |
| Construction Craft Worker / Labourer | Math for Construction Craft Worker / Labourer, Math Applications, Reading & Document Use, Preparing for the Labourers Trade, Trade Science |
| Crane Operator | Math for Crane Operators, Math Applications, Reading & Document Use, Preparing for the Crane Operators Trade, Trade Science |
| Drywall Finisher | Math for Drywall Finishers, Math Applications, Reading & Document Use, Trade Science |
| Electrician | Math for Electrical, Math Applications, Reading & Document Use, Preparing for the Electrical Trade, Trade Science |
| Elevator Constructor | Math for Elevator Constructors, Math Applications, Reading & Document Use, Trade Science |
| Glazier | Math for Glaziers, Math Applications, Reading & Document Use, Preparing for the Glaziers Trade, Trade Science |
| Heavy Duty Equipment Technician | Math Applications, Reading & Document Use, Trade Science, Math for Heavy Duty Equipment Technicians |
| Heavy Equipment Operator | Math for Heavy Equipment Operators, Math Applications, Reading & Document Use, Preparing for the Heavy Equipment Occupations, Trade Science |
| Insulator | Math for Insulators, Math Applications, Reading & Document Use, Trade Science, Preparing for the Insulator Trade |
| Interior Systems Mechanic | Math for Interior Systems Mechanics, Math Applications, Reading & Document Use, Trade Science |
| Ironworker | Math for Ironworkers, Math Applications, Reading & Document Use, Preparing for the Ironworker Trade, Trade Science |
| Millwright | Math for Millwrights, Math Applications, Reading & Document Use, Preparing for the Millwright Trade, Trade Science |
| Painter & Decorator | Math for Painter & Decorators, Math Applications, Reading & Document Use, Trade Science |
| Plumber | Math for Plumbing, Math Applications, Reading & Document Use, Trade Science, Preparing for the Plumbing Trade |
| Refrigeration Mechanic | Math for Refrigeration, Math Applications, Reading & Document Use, Preparing for the Refrigeration Trade, Trade Science |
| Roofer | Math Applications, Reading & Document Use, Trade Science, Math for Roofers |
| Sheet Metal Worker | Math for Sheet Metal, Math Applications, Reading & Document Use, Preparing for the Sheet Metal Trade, Trade Science |
| Sprinkler Fitter | Math for Sprinkler Fitters, Math Applications, Reading & Document Use, Preparing for the Sprinkler Fitter Trade |
| Steamfitter | Math for Steamfitting, Math Applications, Reading & Document Use, Preparing for the Steamfitting Trade, Trade Science |
| Truck & Transport Mechanic | Math Applications, Reading & Document Use, Trade Science, Math for Truck & Transport Mechanics |
| Welder | Math for Welders, Math Applications, Reading & Document Use, Trade Science |
Construction TrainingSafety & Professional Development
These free online professional development courses are designed for both new hires and experienced workers in the construction industry. Learners can take one course or complete multiple courses based on their goals, experience, and training needs.
The courses help workers build safety awareness, workplace readiness, technical understanding, supervisor skills, communication skills, and career confidence. New students may need to begin with Getting to Know the Learning Management System before starting the course list.
Benefits and outcomes
- Build workplace safety awareness for construction environments.
- Understand health and safety responsibilities before entering or returning to a job site.
- Prepare for apprenticeships, construction work, and supervisor responsibilities.
- Improve communication, conflict resolution, leadership, and workplace respect.
- Develop practical technical skills such as measuring, documentation, and digital communication.
Core Safety and Work Basics
- WHMIS 2015
- Hand and Power Tools Safety
- Health and Safety at Work
- Ladder Safety Basics
- Lockout and Tagout
- Heat Stress and Heat Illness Prevention
- Cold Stress
- Spill Awareness
- Noise Exposure Awareness
- Work Ergonomics — Musculoskeletal Disorders
- Fire Prevention
- Occupational Health and Safety Act
- Slips, Trips and Falls
- Working Alone Safety
- Naloxone on Construction Sites
- 4-Step Construction Worker Health and Safety Awareness
- Fit for Duty
Core Organisational Training
- AODA — Accessibility for Ontarians with Disabilities Act Basic
- AODA — Ontario Human Rights Code “The CODE”
- Managing Stress in Construction
- Preventing Violence and Harassment in the Workplace
- Diversity, Equity, and Inclusion
Core Safety — Supervisors
- 5-Steps Construction Supervisor Health & Safety Awareness
- The Importance of Field Competency Assessments and Documentation
- Use of Construction and Maintenance Daily Logbook
- Codes of Practice Policy — Job Safety Analysis
- Measurement and Technical Tools
Measurement and Technical Tools
- How to Read a Measuring Tape and Units of Measurement
- Microsoft Teams
- Virtual Reality Orientation
Apprenticeship and Career Readiness
- Construction Industry Overview
- Pre-Apprenticeship Employment Training Pathway
- Apprenticeship to Certificate of Qualification — Part 1
- Apprenticeship to Certificate of Qualification — Part 2
- Apprenticeship to Certificate of Qualification — Part 3
- Journeyperson Fundamentals
- Job Application Skills
Personal Effectiveness
- Communication Tools for the Workplace
- Conflict Resolution Tools for the Workplace
- Mastering Digital Communication Skills
- Stress Management
Supervisor Effectiveness
- Coaching, Mentorship, and Leadership
- Conflict Resolution and Negotiation
- Effective Communication
- Human Resources Management
- Managing Time and Priorities
- Performance Management
- Productivity
- Quality Control and Purchase Order Flow
- Workplace Respect
Short Online CoursesCollege & Workplace Learning Options
This section includes short online courses from different colleges and learning providers. These courses are useful for learners who want to build employability, communication, healthcare, equity, digital, business, workplace, personal, and professional skills.
Some courses are short introductions, while others help learners prepare for work, further education, career growth, or longer training pathways.
Benefits and outcomes
- Explore short learning options before choosing a longer programme.
- Build job-search, interview, résumé, and workplace communication skills.
- Learn through college-supported online course options.
- Develop confidence in healthcare, digital tools, equity, business, and workplace topics.
- Build personal and professional skills for work, school, and everyday life.
- Support career exploration, professional development, and education planning.
Lambton College
Short online courses that support employability, workplace readiness, equity and diversity, healthcare awareness, business basics, safety, and life skills.
Employability Series
- Career Exploration
- Interview Preparation
- Job Search & Networking
- Résumés & Cover Letters
Equity & Diversity Series
- A Brief Introduction
- Acknowledging Unconscious Bias
- Ageism
- Disability Justice
- Feminism
- Intercultural Awareness
- Intersectionality
- LGBTQ Identities
- Mental Health
- Socioeconomics
Healthcare Series
- Advocacy for Patients & Families
- Staying Safe in a COVID-19 World
- Understanding Ontario’s Grade 7 Vaccination Program
- Vaccines 101
- Vaccine Communication for Healthcare Providers
Need to Know for Young Adults Series
- Know Your Rights as an Employee
- Know Your Rights as a Tenant
- Make a Budget to Track Your Money
- Protect Yourself Online
- Safety Around Water, Fire, and Traffic
- Taking Care of Your Mental Health
- Understanding Consent & Sexual Assault
Start Your Business from Scratch Series
- Entrepreneurship
- Planning for Success
- Protect Yourself with the Right Structure
Fantastic Photos Series
- Composition
- Principles of Design
Understanding Electricity Series
- Alternating Currents Theory
- Inductors & Capacitors
- Resistive Reactive Circuits
- Three Phase Theory
Safety
- WHMIS
Sault College
- Project Management
- Finding and Advancing Your Career
- Telephone and Email Basics
- Introduction to Computers in the Workplace
- Introduction to Microsoft Outlook
- Communicating Internally
Sheridan College
- Critical Thinking & Research
- Financial Skills & Knowledge
- Skills for Success
- Interpersonal Skills
- Employment Skills
- Household Management
- Housing Research Skills & Knowledge
- Personal Skills
- Resourcefulness Skills
- Social Justice Skills
Seneca Polytechnic
You and the Workplace
- Balancing Your Life
- Building Resiliency
- Critical Thinking and Decision Making
- Cybersecurity Fundamentals
- Growth Mindset
- Leadership and Management Essentials
- Managing Work Stress
- Memory, Learning, and Change
- Personal Branding
- Personal Effectiveness
- Personality: You and the Workplace
- Self-confidence Is Your Superpower
- Time Management
- Understanding Imposter Syndrome
Career Search Skills
- 21st Century Workforce Skills
- Interviewing Skills
- Networking Fundamentals
- Realizing Your Career Goals
- Resumé & Cover Letter Writing
- Taking Advantage of Change
- Transform your LinkedIn with AI
- AI Tools to Elevate Your Professional Growth
Innovation and Entrepreneurship
- Artificial Intelligence and Our New Reality
- Business Model Canvas
- Design Thinking
- Experience Design
- Greenpreneurship – Growing Opportunities for Success
- Imagination and Ideation
- Innovative Leadership
- Mind Mapping
- Systems Thinking
- The Impact of Disruptive Innovation
Diversity and Inclusion
- Building Relationships
- Creating Safe & Inclusive Workplaces
- Develop an Inclusive Mindset
- Dismantling Barriers to Inclusion
- Emotional Intelligence
- Problem Solving in a Diverse World
- Taking the Unconscious out of Bias
- Understanding Inclusive Workplace Practices
- Understanding Intersectionality in the Workplace
- Understanding Power & Privilege
- Understanding the Multigenerational Landscape
Communication Skills
- AI Tools for Optimal Communication
- Collaborating for Success
- Conflict Resolution
- Customer Service Strategies
- Delivering Persuasive Ideas
- Making a Connection – Virtual Presentation Skills
- Negotiation
- Presenting with Influence
- Projecting a Positive Self-Image
- Respectful Communication
Financial Literacy
- Bitcoin, Blockchain – Understanding Cryptocurrency
- Budgeting and Saving
- Financial Basics – Having a Personal Plan
- Investing 101
- Part 1: Personal Finance Fundamentals – Basics of Savings and Budgeting
- Part 2: Building a Budget and Awards Application Process
- Part 3: Recession-Proofing and Understanding Debt and Credit
- Planning your Financial Future
Soft SkillsWork, Life, Digital, Money & Civic Skills
These free online soft-skills courses help learners build everyday skills for employment, career growth, confidence, digital access, money management, health, and community participation.
Whether a learner wants to find work, move up in a field, return to learning, or strengthen everyday skills, these courses can be completed online, at their own pace. Learners may be able to build important soft skills and earn course certificates.
Benefits and outcomes
- Build confidence for work, training, and daily life.
- Improve communication, teamwork, problem solving, and time management.
- Strengthen digital literacy for job search, online tools, and communication.
- Learn practical money skills such as budgeting, banking, borrowing, saving, and smart shopping.
- Support health, caregiving, civic participation, and cultural learning.
Work Skills
- Accountability
- Adaptability
- Attitude
- Collaboration
- Communication
- Confidence
- Creativity & Innovation
- Digital
- Motivation
- Numeracy
- Presentation
- Problem Solving
- Reading
- Self-Regulation
- Skills for Work and Life
- Stress Management
- Time Management
- Understanding Social Cues
- Writing
Digital Skills
- AI & Chatbots
- Camera App
- Device Settings
- Downloading Files
- Finding Files
- Gmail
- Google Maps
- Photos App
- Protecting Your Information Online
- QR Codes
- Searching Safely Online
- Snopes and Fake News
- Spotting Spam Email
- Using Acrobat Reader
- Using Indeed to Find Jobs
- Zoom
Money Skills
- Banking Basics
- Banking Basics: Indigenous Peoples Series
- Borrowing Money
- Borrowing Money: Indigenous Peoples Series
- Building Credit & Home Buying
- Facing Money Challenges
- Money Safety
- Needs, Wants & Spending Plans
- Smart Shopping
- Smart Shopping: Indigenous Peoples Series
- Spending Plans
- Spending Plans: Indigenous Peoples Series
- Ways to Save
- Ways to Save: Indigenous Peoples Series
Math, Health, Civic & Cultural Skills
- Estimating
- Multiply without Memorizing
- Playing with Patterns
- Probability
- Understanding Rates
- Guide to Voting
- Healthy Caregiving
- Organizing Care
- Take Charge of Your Health
- Learning at the Museum
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Language Learning
Language learning supports communication, workplace confidence, community participation, job readiness, school readiness, and everyday life skills.
English Language LearningQueen’s University QSoE Program
English for Beginners is an introductory English language learning option through the QSoE Program with Queen’s University. It uses videos, written exercises, and spoken activities to help make conversations at work and school easier.
Benefits and outcomes
- Build confidence with beginner English communication.
- Practise spoken and written English for work, school, and daily life.
- Learn online at your own pace.
- Repeat modules as many times as needed.
- Complete learning without deadlines.
Programme details
- 100% free
- Entirely online
- Self-led learning
- No deadlines to complete
- Videos, written exercises, and spoken activities
- Useful for workplace, school, and everyday communication
Free French Course — La CitéStructured French Language Training
The Free French Course through La Cité provides structured French language training for learners who want to develop communication skills and practical workplace language skills.
Benefits and outcomes
- Develop French communication skills for daily life, work, and community settings.
- Build practical workplace language confidence.
- Access structured French language training.
- Improve readiness for bilingual environments and community participation.
Eligibility and funding
- Cost: Fully funded by Immigration, Refugees and Citizenship Canada.
- Eligible: Permanent Residents and Convention Refugees.
- Not eligible: International students on a study permit, work permit holders, non-convention refugees, and Canadian citizens.
Important note: Eligibility may depend on immigration status and current programme rules. SWEAC can help learners review whether this option fits their situation.
Beginning Conversational FrenchGale Cengage Learning
Beginning Conversational French through Gale Cengage Learning is a casual introductory French course focused on essential conversational phrases and basic everyday speaking skills.
Benefits and outcomes
- Learn essential French conversation phrases.
- Build basic everyday speaking skills.
- Practise introductory French in a flexible learning format.
- Support confidence for daily communication, community use, and beginner workplace conversations.
Eligibility and access
- Cost: 100% free.
- Restrictions: No citizenship restrictions.
- Eligible: Anyone living in Ontario.
- Open to: International students, work permit holders, non-convention refugees, Canadian citizens, Permanent Residents, and Convention Refugees.
Access note: This is an open French learning option for Ontario residents who want beginner conversational French support.
Discover French with uOttawa
Temporarily Closed
Temporarily Closed: Discover French with uOttawa is currently unavailable. It is listed here so learners know this course is not accepting registrations right now, but it may return when a future intake becomes available.
Discover French with uOttawa is a beginner French course designed for learners who want to explore French language and Francophone culture through a free online learning option.
Course features
- 100% online and self-paced
- Certificate of completion
- Six interactive modules
- Beginner-friendly and no prerequisites
- Inclusive learning experience
- Can support learners preparing for bilingual work, study, or community life
Learners will practise how to
- Introduce themselves and ask basic questions
- Share personal details and talk about daily routines
- Ask for and understand directions
- Talk about hobbies, activities, and past experiences
- Write short texts and understand simple messages
- Discover Francophone culture in Ontario and Canada
Status note: This course is temporarily closed and not currently available for new registration. Learners may register interest through SWEAC and can be contacted if the course becomes available again.
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Healthcare, Seniors Care & Community Service Learning
Free online self-led courses for caregivers, healthcare workers, long-term care workers, community service workers, and people supporting seniors, healthy aging, housing, homelessness, and community care.
McMaster iGeriCareDementia & Caregiver Learning
iGeriCare courses help families, care partners, and community members understand dementia, caregiver wellness, safety, and brain health.
Benefits and outcomes
- Understand dementia and mild cognitive impairment.
- Learn ways to support safety and care at home.
- Build caregiver confidence and wellness awareness.
- Learn about brain health and communication needs.
- Prepare for caregiving conversations and common dementia-related challenges.
Course list
- What is Dementia?
- What is Mild Cognitive Impairment?
- The Different Types of Dementia
- Stages of Dementia
- How is Dementia Treated?
- Safety in Dementia
- Caring for the Person with Dementia at Home
- Apathy, Depression and Anxiety in Dementia
- Behavioural, Emotional and Psychiatric Symptoms in Dementia
- Caregiver Wellness
- Dementia — An Overview
- Promoting Brain Health
- Understanding Dysphagia
Geriatric EssentialsSenior Wellness & Geriatric Care
Geriatric Essentials courses help learners understand common health and wellness topics related to aging.
Benefits and outcomes
- Build awareness of common aging-related health topics.
- Understand falls, frailty, pain, cognition, and medication review.
- Support safer and more informed care for older adults.
- Strengthen confidence for caregivers and healthcare learners.
- Develop a broader understanding of healthy aging and senior wellness.
Course list
- Advance Care Planning
- Exercise
- Depression
- Delirium
- Nutrition
- Heart Failure
- Addictions
- Cognition
- Incontinence
- Pain
- Frailty
- Medication Review
- Falls
- Caring for Indigenous Older Adults in Waterloo Wellington
CLRI Long-Term CareLong-Term Care Learning
These courses support people entering, working in, or supporting long-term care. Topics include infection prevention, resident rights, mental health, palliative care, resident communication, safety, and clinical leadership.
Benefits and outcomes
- Build readiness for long-term care work and support roles.
- Understand resident rights, abuse prevention, and reporting responsibilities.
- Learn about infection prevention and safe care practices.
- Strengthen communication with residents, families, and care teams.
- Prepare for long-term care settings through practical, role-focused learning.
Course list
- Clinical Nursing Leadership Accredited Series
- Clinical Nursing Leadership 1: Communicating Effectively
- Clinical Nursing Leadership 2: Handling Conflict with Care
- Clinical Nursing Leadership 3: Being a Leader
- Polypharmacy and Deprescribing
- Lifts and Transfers
- Caring for Persons with Dementia
- Eating Assistance
- Adult Learning Principles
- Resident Interaction for Environmental Services Team Members
- The Food Services Team and the Resident Dining Experience
- Diet Report, Food Texture and Fluid Consistency
- IPAC While Administering Medication
- Break the Chain of Transmission: IPAC Core Concepts and Practices
- IPAC While Supporting Residents at Mealtime
- IPAC While Travelling to and from an LTC Home
- IPAC While Supporting Residents with Bathing, Dressing and Grooming
- IPAC While Supporting Residents Living with Dementia
- Supporting Residents’ Mental Health and Wellness in Long-term Care
- Skin and Wound Care in Long-term Care
- Promoting and Respecting Resident Rights in Long-term Care
- Preventing, Recognizing and Reporting Abuse and Neglect in Long-term Care
- Preventing Falls in Long-term Care
- Minimizing Restraint Use in Long-term Care
- Mandatory Reporting and Whistle-Blowing in Long-Term Care
- Managing Pain and Distress in Long-Term Care
- Palliative Care Learning Modules
- PREP LTC for Preceptors and Students
- Family Communication Tools
- WeCARE Mental Health Support
McMaster Continuing EducationCaregiving & Workplace Support
McMaster Continuing Education courses support caregiving knowledge and caregiver-friendly workplaces.
Benefits and outcomes
- Understand caregiving needs and responsibilities.
- Support caregiver-friendly workplaces.
- Build awareness of caregiver support and wellness.
- Support employees, families, and community members balancing care responsibilities.
- Promote more flexible, informed, and supportive workplace practices.
Course list
- Creating Caregiver-Friendly Workplaces
- Caregiving Essentials
Alzheimer Society of OntarioDementia Courses & Webinars
These online-anytime courses and webinars support people living with dementia, care partners, families, and community members who want to better understand dementia-related needs.
Benefits and outcomes
- Understand dementia, communication, and care partner support.
- Learn about safety, caregiver stress, and family dynamics.
- Explore planning topics such as driving, long-term care, and estate basics.
- Build confidence supporting people living with dementia.
- Support families and care partners through accessible learning and practical guidance.
Course and webinar list
- Executor Fundamentals: 10 Must-Know Tips
- Beyond the Doorstep: Stories and Tips for Travelling With Dementia
- Alzheimer’s Disease and Dementia: What to Do?
- Building Dementia-Friendly Communities
- Dementia 103: Behaviour
- Estate Planning 101
- Experiences of 2SLGBTQIA+ People Living with Dementia and their Care Partners
- Living Safely with Dementia
- Maximizing Your Brain Health
- Overview of Dementia
- Supporting Communication
- Caregiver Stress and Building Resilience
- Communication for Care Partners
- Driving and Dementia Webinar
- Enhancing Family Dynamics
- Living with Mild Cognitive Impairment
- Long Distance Caregiving
- Support for Care Partners
- Long-Term Care Series for Care Partners
- Meaningful Activities
Lambton College CARE PassportLong-Term Care Micro-Credentials
CARE Passport courses support long-term care orientation, safety, resident care, documentation, infection prevention, and workplace readiness.
Benefits and outcomes
- Build readiness for long-term care work environments.
- Understand documentation, safety, resident rights, and infection prevention.
- Learn about transfers, lifts, PPE, WHMIS, and workplace violence prevention.
- Support learners preparing for care-related roles.
- Strengthen practical knowledge for long-term care orientation and daily workplace expectations.
Course list
- Recognize Equity, Diversity and Inclusion Principles in the Care Environment
- Navigate the PointClickCare System in the Care Environment
- Use the Point of Care Documentation Module of PointClickCare System in Long-Term Care
- Interpret RAI and MDS in Long-Term Care
- Develop Care Plans — Long Term Care
- Utilize Mobility Equipment Safely in the Care Environment
- Recognize and Operate Mechanical Lifts in the Care Environment
- Recognize and Respond to Emergency Codes
- Identify Fire and Safety Equipment in Long-Term Care
- Use Fire Extinguishers Safely in the Care Environment
- Adhere to Consent and Privacy Guidelines in the Care Environment
- Apply Residents Bill of Rights in The Care Environment
- Apply WHMIS in the Care Environment
- Use PPE to Prevent Infection in Long Term Care
- Use Strategies to Prevent Infection in the Care Environment
- Identify and Report Resident Abuse in Long-Term Care
- Address Workplace Violence in the Care Environment
- Lift and Transfer Residents With and Without Assistive Devices in Long-Term Care
- Don and Doff PPE in the Care Environment
Provincial Geriatrics Leadership OntarioCaregiving & Frailty Support
This self-paced course supports caregivers who are helping seniors living with frailty.
Benefits and outcomes
- Understand caregiving strategies for frailty support.
- Build confidence supporting seniors at home or in the community.
- Learn practical approaches for caregiver awareness and planning.
- Support better understanding of frailty, aging, and day-to-day care needs.
Course list
- Caregiving Strategies
Registered Nurses Association of OntarioOlder Adult Care
These courses support learning related to older adult care, dementia, delirium, depression, abuse prevention, and neglect prevention.
Benefits and outcomes
- Understand dementia, delirium, and depression in older adults.
- Build awareness of abuse and neglect prevention.
- Support safer and more informed care for older adults.
- Strengthen knowledge for healthcare, caregiving, and community support roles.
Course list
- Delirium, Dementia and Depression in Older Adults
- Preventing and Addressing Abuse and Neglect of Older Adults
Homelessness Learning HubEnglish & French Certificate Courses
These courses are for people working with individuals experiencing homelessness, housing insecurity, youth homelessness, harm reduction needs, prevention needs, and community service needs.
The courses are free, self-directed, based on relevant real-world scenarios, and may provide certificates of completion.
Benefits and outcomes
- Strengthen practical knowledge for housing and homelessness service work.
- Understand prevention, youth homelessness, Housing First for Youth, harm reduction, and inclusive service delivery.
- Learn at your own pace using real-world examples.
- Build skills that support safer, more inclusive, and more informed community service.
English Courses
- 2SLGBTQIA+ Toolkit to Support Youth Experiencing Homelessness
- Creating Safe and Inclusive Housing Solutions for 2SLGBTQ+ Youth
- Data Collection in Homeless Services
- Decolonization, Equity, Diversity and Inclusion
- Digital Storytelling
- Duty to Assist
- Eviction Prevention
- Exploring Low Barrier, Gender Focused Approaches to Housing
- Harm Reduction for the Homelessness Sector
- Homelessness Among Women and Gender-Diverse People
- Homelessness Prevention: Advancing a Multi-Systems Approach
- Housing First for Youth Program Model
- Housing First for Youth Service Delivery Model
- Housing Programs to Prevent Black Youth Homelessness
- Introducing Youth Reconnect
- Introduction to Eviction Prevention
- Introduction to Housing First for Youth
- Introduction to Shelter Diversion
- Navigating Grief and Bereavement in the Context of Homelessness
- Program Evaluation for the Homelessness Sector
- Reconciliation: Unlearning, Learning and Building Relations
- Reconnect 101: Early Intervention in Schools
- Self-Care Essentials for Health and Well-Being
- Upstream Canada — Preventing Youth Homelessness and School Disengagement
French Courses / Cours en français
- Évaluation de programme pour le secteur de l’itinérance
- Introduction à Logement d’abord pour les jeunes
- Modèle de programme Logement d’abord pour les jeunes
- Approches de logement à faibles barrières et axées sur le genre
- L’itinérance chez les femmes et les personnes issues de la diversité de genre
- Réduction des méfaits pour le secteur de l’itinérance
- Obligation d’aider
- Prise en charge de sa santé et de son bien-être
- Collecte de données dans les services en itinérance
- Narration numérique
- Solutions de logement sécuritaires et inclusives pour les jeunes 2SLGBTQ+
Course timing examples
| Course | Estimated time |
|---|---|
| 2SLGBTQIA+ Toolkit to Support Youth Experiencing Homelessness | 4 to 8 hours, 8 lessons |
| Creating Safe and Inclusive Housing Solutions for 2SLGBTQ+ Youth | 2.5 hours, 7 lessons |
| Data Collection in Homeless Services | 4 hours, 4 lessons |
| Decolonization, Equity, Diversity and Inclusion | 4 hours, 7 lessons |
| Digital Storytelling | 4 hours, 6 lessons |
| Duty to Assist | 3 hours, 6 lessons |
| Eviction Prevention | 2 hours, 4 lessons |
| Exploring Low Barrier, Gender Focused Approaches to Housing | 5 hours, 9 lessons |
| Harm Reduction for the Homelessness Sector | 6 hours, 7 lessons |
| Homelessness Among Women and Gender-Diverse People | 3 hours, 6 lessons |
| Introduction to Housing First for Youth | 6 hours, 5 lessons |
| Housing First for Youth Program Model | 6 hours, 4 lessons |
| Housing First for Youth Service Delivery Model | 8 hours |
| Introducing Youth Reconnect | 3 hours, 6 lessons |
| Program Evaluation for the Homelessness Sector | 6 hours, 6 lessons |
| Self-Care Essentials for Health and Well-Being | 4 hours, 8 lessons |
Interested in a Learning Programme?
Registration support is available for learners who want to explore virtual reality training, education pathways, PSW training, online courses, trades preparation, healthcare learning, language learning, resume services, career guidance, or certificate-based programmes.
Use the registration page to share your learning interests and next steps can be discussed from there.
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