GSHC Tenant Rights Resource Page

The length of time before a unit becomes available depends on the unit size and the location you apply for. The Registry will not be checking your position on the waitlist and cannot advise when you will be housed. You will receive a phone call from GSHC when a unit becomes available.

How can I apply for housing?

Applications for housing can be found: https://www.greatersudbury.ca/live/community-housing/housing-services1/apply-for-community-housing/.

Am I eligible for housing?

Housing eligibility requirements can be found: https://www.greatersudbury.ca/live/community-housing/housing-services1/apply-for-community-housing/.

How is the cost of my rent calculated when I apply to GSHC?

Rent-Geared-to-Income (RGI) is measured using Adjusted Family Net Income (AFNI line 23600), and takes social assistance (e.g., OW, ODSP) and your pension into consideration. Your AFNI is divided by 12 and both social assistance and pension is subtracted from AFNI. This value is multiplied by 0.3 to account for rent of 30%.

TENANT OBLIGATIONS

What are my obligations as a tenant?

As a Greater Sudbury Housing Corporation (GSHC) tenant, you are responsible for:

Paying your rent on time
Adhering to GSHC income review deadlines
Paying your utility bills, if utilities are not included in the rent
- heat is included in your rent – GSHC must follow municipal by-laws that state temperatures must
- hot and cold water are included in your rent
Notifying GSHC of any decrease or increase in your income
Notifying GSHC about any change in the number of people living in your home
Keeping your home safe for all occupants and visitors
Ensuring your home is clean and damage free
Repairing, to an acceptable standard, any damages caused by your or visitors to your home, as soon as possible (the landlord may give you a written request to make these repairs)
Complying with the terms of your tenancy agreement and the Residential Tenancies Act
Complying with GSHC’s rules and regulations, as attached to your lease agreement
Ensuring you and your guests don’t disturb others or endanger the safety if others in the building or neighbouring property

If you do not meet these responsibilities, you will be at risk of losing your tenancy.

What do I have to do when I move into my unit?

When you move into a GSHC unit you will receive a move-in inspection form to be completed within 7 days of moving in. This is for you to note the condition of your home and any repairs that are required. GSHC will use the report to inspect your home when you leave. You will be held responsible for any damages beyond normal wear and tear.

What do I have to do when I move out of my unit?

When you are ready to move out, contact the GSHC office right away. You must give at least two full calendar months’ notice when you are ready to move. You must also:

Make sure you clean your unit and return it to the same condition it was in when you took possession.
Remove all personal property from the unit (please note: to avoid losing any personal property when you move out, arrange to have all your property moved from the housing unit, on or before, your moving day.)
Return your keys and any security cards the day you move or by the next business day. If these are not returned, you will be charged for each card or key and your rental account will show you have money owing to GSHC.
Make sure that you do not owe any back rent. If you owe rent when you leave, GSHC will file the account with a collection agency to collect money owed.
Provide GSHC with a forwarding address, and make sure you send change-of-address information to all your important contacts before you move.
Cancel your account and your pre-authorized payments for all your utilities.

How can I pay my rent?

Rent can be paid by:

Direct payment by phone or internet
Pre-authorized payment (PAP): Monthly rental payments can be automatically withdrawn from your bank account on the first business day of the month. GSHC will charge a fee for each returned PAP
Post-dated cheques: You can pay your rent monthly by cheque or money order. Write your GSHC tenant identification number on the front of all cheques or money orders. GSHC will charge a fee for each returned cheque.
Cash or Debit: You can pay your rent with cash or your debit card at the GSHC office located in Suite 401, 10 Elm Street, Sudbury (in the Rainbow Centre downtown).

Note: Do NOT send cash by mail.

Who is responsible for damages in/to my unit?

There are different kinds of damages that can happen in/to your unit.

Moving damages: The Tenant shall reimburse the Landlord for all damages to the Rental Unit or the Residential Complex, caused by moving the Tenant’s personal property into or out of the Residential Complex.

Tenant/guest damages: With the exception of reasonable wear and tear, the Tenant shall be responsible for the repair of any damage caused by the willful or negligent conduct of the Tenant or other Occupants of the Rental Unit, or persons who are permitted in the Residential Complex by the Tenant. Repairs for which the Tenant is responsible may be made by the Landlord and shall be charged to the Tenant or may be made by the Tenant, with the prior written approval of the Landlord.
Damages from reasonable wear and tear: The tenant will not be responsible for these types of repairs. The tenant can call the GSHC office at (705)-674-8323. to have damages promptly repaired.

What is GSHC’s guest policy?

Guests are individuals who are not listed as tenants of the relevant GSHC lease and who are visiting and residing temporarily, on a non-regular short term basis, in the same unit as the members of the household identified on the GSHC tenancy agreement. A household must report in writing to the Landlord at least 3 days in advance the names of all guests staying in the rental unit for more than 4 consecutive nights as well as guests who stay for shorter periods of time on a regular recurring basis. A GSHC form is available for this purpose and must be submitted within 3 business days from the arrival date of the guests at the unit, if they are intending to stay more than 4 nights. Guest registration is not considered permission for the visitor to remain in the GSHC unit indefinitely. A guest may only stay in the unit for a maximum period of 2 consecutive weeks or 14 days. A written request must be submitted to GSHC for an extension request to this policy.

My lease is expired and I have not yet discussed signing a new lease with GSHC? What do I do?

Lease renewals are completed annually. You must submit all required documents to ensure your tenancy is maintained. This includes a certified copy of your most recent income tax return. Each year your circumstances should be reviewed to determine if you are still eligible for rent-geared-to-income, change of rent amount or unit type.

Do I have to provide proof of tenant’s insurance?

Tenant insurance is mandatory for all tenant’s in GSHC. GSHC is not responsible for the loss or damage of the personal property of any tenant. Tenants are required to provide a copy of the Certificate of Insurance to the landlord prior to moving into the premises and annually upon request.

Are there any financial consequences for ending my tenancy agreement early?

Tenant’s may be responsible for up to 2 months’ rent (60 days) if they do not give proper notice of their move out date.

How far in advance do I have to give notice to end my tenancy?

When you are ready to move out of your unit, you must contact the GSHC office and give 60 days’ notice before your termination date if you are on a yearly or monthly tenancy. For weekly and daily tenancies (rent that is paid weekly or daily), the tenant must give at least 28 days’ notice before their termination date. It is important to remember that if you are mailing your notice, you should not count the day you mailed the notice. Instead, add 5 days to the termination date. For example, if your desired termination date is August 30, 2022, you would hand deliver your notice of termination to GSHC 60 days prior on July 1, 2022. If you are mailing your notice, you should mail the notice on June 26, 2022.

What documents are required for a rental adjustment?

Required documents for rental adjustment may include:

Employment Insurance (EI) – letter or cheque stub
Employment pay stubs
Canada Pension Plan – letter from Service Canada
Old Age Security – letter from Service Canada
Interest/investment income
RRSP income
Rental income
Farm income
Private Pensions – letter or cheque stub from company
Letter from Department of Veterans Affairs, cheque stub or your bank book
Training allowances – letter from sponsor agency(s)
Compensation/disability – award letter or cheque stub
Child support/alimony – Copy of the order or agreement
Self-employment – income and expense statement by certified accountant
Student Loans – OSAP paperwork
Children 16 and over, not in school – letter from employer or cheque stub
Children 16 and over, in school – written verification of attendance/registration from school (current schedule)

LANDLORD OBLIGATIONS

What are the obligations of the landlord?

As the landlord, GSHC is responsible for:

Repairing your home within a reasonable time
Ensuring your home is reasonably safe by having proper doors and locks
Ensuring your home is available on the day your tenancy is to begin
Providing rent receipts when requested
Paying for utilities included in your rent (heat and hot + cold water only + a landlord must ensure that a unit has adequate heating from September 1 to June 15, and in most cases the minimum temperature has to be 20 Celsius. If there is a problem with your heating, contact GSHC. The landlord cannot unjustifiably shut off tenant’s utilities)
Investigating any complaints about a tenant disturbing other tenants or neighbours and trying to resolve the problem
Respecting your tenancy agreement and The Residential Tenancies Act
Providing at least 24 hours’ notice before entering your unit (subject to exceptions)

How can I request rent receipts from my landlord?

You can request rent receipts by contacting the GSHC cash office.

Should I keep records of my lease and rent?

Yes. Rent receipts help you avoid disputes because they act as proof that you paid your rent on time. In addition, rent you have paid throughout the year can be claimed when doing your taxes, but proof of receipt is required.

What am I expected to submit to GSHC each month?

If a tenant’s income changes in a given month, they are required to report this change to GSHC. All rental adjustments require the submission of the same requested documents (see “what documents are required for a rental adjustment” above)

TENANT PRIVACY

When can the landlord enter my apartment?

A landlord may enter an apartment/unit:

without notice
1. in the event of emergencies (up to the discretion of the landlord)
2. to show the rental unit, if (a) the tenant has consented, (b) the landlord enters between 8:00am and 8:00pm, and (c) the landlord has made a reasonable effort to inform the tenant
3. with consent of the tenant
with 24 hours’ notice
1. to conduct inspections
2. to take photos or videos of the unit
3. other

Can I refuse the landlord from entering my apartment?

Yes, a tenant can refuse the landlord from entering their apartment if they have not been given 24 hours’ notice. However, if the landlord’s entrance can be accommodated by the tenant, it is not recommended that tenant’s refuse their landlords entrance. Refusing such access can lead to reasonable interference with the unit and can lead to an eviction.

Can the landlord change the locks to my unit?

Yes, the landlord may change the locks to a rental unit, but they are required to give the tenant replacement keys unless they have been evicted.

Can I change the locks to my unit?

No, you cannot change the locks to your unit without the consent of the landlord. If it has been determined that the tenant has changed the locks, they may need to provide the landlord with the keys, and possibly pay the landlord reasonable out-of-pocket expenses.

Where can I install cameras in/around my unit?

A tenant can install cameras around their rental unit as long as they are not pointing at common/shared areas or at other tenants’ units, to ensure the privacy of all tenants.

Can my landlord ask me about my marital or family status?

GSHC may request information about a tenants marital or family status in order to calculate subsidy values.

Can I refuse giving out private information about my health status?

Yes, a tenant can refuse to provide information to their landlord about their health status. However, this information may be required if a tenant has submitted an accommodation request to their landlord.

Can I give a friend a copy of the key to my unit?

A tenant cannot give anybody a copy of the key for their unit without permission from GSHC which can be given once an “Additional Unit Key Request” form is completed and submitted. Individuals who may be allowed to provide others with a copy of a key can include:

Tenants with chronic medical problems
Frail elderly tenants
Tenants with emergency medical call systems
Tenants who receive Interim medical observation
Tenants with special priority
Latch Key (Minimum 12 years of age)
Others (At Property Management’s discretion on a case-by-case basis)

HEALTH AND SAFETY

Can I have a pet in my apartment?

GSHC does not allow tenants to have pets that:

cause other residents or staff of the Residential Complex to suffer serious allergic reactions
are inherently dangerous to the safety of other residents and visitors of the Residential Complex
are not allowed by municipal by-laws
are not allowed under Provincial or Federal laws

GSHC allows tenants to have pets that:

comply with the Landlord’s reasonable rules, regulations and policies governing pets in the Residential Complex
do not cause personal injury, property damage, or make an unreasonable amount of noise, or create a nuisance or disturb other residents or visitors of the Residential Complex
are cared for in a hygienic and proper manner so as the pet is not cause for legitimate complaint by other persons
comply with municipal by-laws with respect to the keeping of pets or noise

The Tenant acknowledges sole responsibility, and shall satisfy payment of the cost of repair or replacement for any damages or loss caused by the pet.

What can I do to stop the cigarette/marijuana smoke coming into my house from my neighbours?

Some GSHC units have a no smoking policy. Tenants should verify whether or not they are living in such a unit if they encounter issues with smoke. Tenants should advise their landlord of such concerns regardless.

How can I prepare/stay safe in case of a fire?

GSHC has fire safety plans for many buildings, tenants are urged to familiarize themselves with them. Tenants should test their smoke and carbon monoxide detectors monthly. If you believe your detectors are broken or if you are missing fire safety equipment such as a fire extinguisher, call GSHC (NUMBER). Do not attempt to fix this equipment by yourself, as tampering with alarms can put tenants at risk of fines or jeopardizing their tenancies.

Can I have a barbecue in my unit?

GSHC does not allow barbecues on balconies of any unit. This is a City of Greater Sudbury by-law and is enforced by GSHC. Tenants who live in buildings without balconies may install one, however its safe use is the responsibility of each tenant.

MAINTENANCE

How can I make a maintenance request?

To make a maintenance request to GSHC, submit a Maintenance Request form.

How can I make a maintenance request for an issue outside of my unit?

To make a maintenance request for an issue outside of your unit, call 311 or use the Greater Sudbury Customer Service portal found here: https://www.greatersudbury.ca/city-hall/report-it/311/.

What maintenance issues is my landlord responsible for?

GSHC is responsible for maintaining:

Electrical
Plumbing
Heating
Appliances
Carpets (in units and common areas)
Walls
Roofs/Ceilings
Windows
Doors
Locks
Lighting
Garages
Laundry rooms
Patios
Walkways

There are pests in my unit. What should I do?

Report pests to the GSHC office immediately by calling 705.674.8323. It is recommended that you do not treat the pest problems on your own but notify GSHC for them to fix the problem. If action is not taken or your property manager refuses to address the issue, you can submit an electronic form to Public Health Sudbury and Districts using: https://www.phsd.ca/environmental-health-division-complaint-form-english/ or contact PHSD at 705.522.9200 ext. 464 or toll free at 1.866.522.9200 to discuss the issue with a public health inspector.

There is mold in my unit. What should I do?

GSHC has an ongoing mold program. If you notice mold, notify GSHC immediately at (705)-674-8323.

What can I do if my landlord does not do the needed repairs?

After you have submitted a maintenance request and a reasonable amount of time has passed with no change, you can submit an application at the Landlord and Tenant Board. Please the Sudbury Community Legal Clinic with any questions in this regard.

EVICTIONS AND SUBSIDY

(Please note: if a tenant receives an eviction notice/order or a subsidy termination notice, they should contact the Sudbury Community Legal Clinic immediately)

When can I get evicted?

A tenant can only be evicted from their rental unit with an order from the Landlord Tenant Board/the Sheriff. Tenants should contact their local legal clinic once they receive an initial eviction notice from their landlord, which will be given to tenants before they will receive an eviction order. This eviction notice itself does not mean a tenant has to move out.

I have received an eviction order/been evicted. What will happen to my belongings in my unit?

If a tenant has received an eviction order, they must have their belongings removed from the unit before the termination date listed on the order. Once a tenant has been evicted from the unit, they will have 72 hours to contact the landlord and make arrangements to remove their remaining belongings. If these arrangements are not made, GSHC can dispose of the belongings and the previous tenant may be responsible for any accompanying fees.

Can the landlord lock me out of my apartment?

It is illegal for a landlord to lock a tenant out of their apartment without first having an order from the Landlord and Tenant Board.

Can a landlord evict me during the winter months?

A tenant can be evicted at any time with the appropriate measures.

I lost my subsidy. What can I do?

If a tenant receives a letter about losing their subsidy, they should contact the Sudbury Community Legal Clinic immediately. Tenants should also request an internal review from GSHC within 10 days of receiving the letter.

Can I be evicted for damages done to the property?

Yes, certain types of damages can lead to a tenant’s eviction.

Can the landlord raise my rent?

Generally, rent can only be increased once a year with notice from the landlord by an amount set by the Landlord and Tenant Board. In subsidized housing, a tenants rent can change more frequently if they report changes in income or if a tenant loses their subsidy.

Tenants should advise their landlords of any concerns they have regarding their neighbours or other tenants in their buildings.

TENANT RIGHTS

Can I sublet my unit to anyone?

No, you cannot sublet your unit or a room in your unit. Subletting goes against the rental agreement and can be grounds for eviction.

Can a landlord renew my lease without notice?

No. A landlord cannot renew your lease without your knowledge. If no one agrees to or signs a new lease, the tenant and landlord are technically in agreement with the most recently agreed to / signed lease on a month-to-month basis.

What can I do if I think I’m being discriminated against?

If you face discrimination in your unit, you can make a complaint to a GSHC front line worker and call the police.

Can I install a play structure or a trampoline in our yard?

A tenant must obtain written consent/approval from the landlord to install a trampoline or play structure in their yard. When they move out, they must return the unit to its original state.

Can I share my parking tag with a guest or another tenant?

No, you cannot share a tag. Only registered vehicles with a GSHC sticker can be parked in the parking lots. If your vehicle or registration changes, you must report this immediately to the GSHC office.

Can I install a swimming pool?

A tenant must obtain written consent/approval from the landlord to install an outdoor swimming or wading pool. Under no circumstance can the tenant install a swimming or wading pool that contains more than 24 inches of water. An adult must also be present outside at all times and the pool should be drained or completely removed at night. When they move out, they must return the unit to its original state.

Do I need permission to install a fence?

A tenant must obtain written consent/approval from the landlord to install a fence and other changes to the home including air conditioning, painting, installing satellite dishes, grab bars, etc. When they move out, they must return the unit to its original state.

How do I file a complaint?

You can make a complaint in a number of different ways:

By paper form using the Complaint Form (submitted in person at the GSHO central office or sent by fax or mail), with forms available from GSHO
Through an internet portal submissions on Sudbury Housing website and/or email submission to GSHO;
Through an intake interview procedure, with a staff member, which may be by phone or in person; intake voice message system, to the office, whereby a Complainant may leave the necessary information (in this case, a staff member will contact the Complainant to obtain any missing information and formalise the complaint);
Other intake methods may be determined by GSHO. If you require special assistance, forms can be made available in different languages and/or for a tenant who cannot read, write or speak English, help must be provided.

GREATER SUDBURY SOCIAL SERVICES

Abuse Services

NAME: Assaulted Women’s Helpline

DESCRIPTION: Crisis counselling, safety planning and emotional support for women.

CONTACT INFORMATION: 1-866-863-0511

NAME: Centre Victoria pour Femmes

DESCRIPTION: Nous offrons des services aus femmes francophones, survivantes de violence, d’agression sexuelle, de harcèlement, et de violence conjugale dans les régions du Grand Sudbury et de l’Algome.

CONTACT INFORMATION: 705-670-2517

NAME: Ligne FEM-AIDE Provincial

DESCRIPTION: Fem-aide offre aux femmes d’expression française aux prises avec la violence sexiste, du soutien, des renseignements et de l’aiguillage vers les services appropriés dans leur collectivité 24 heurs par jour, sept jours par semaine.

CONTACT INFORMATION: 1-877-336-2433

NAME: Manitoulin Family Resources

DESCRIPTION: Support individuals and families by providing resources, advocacy and education through three program areas: violence against women prevention, children’s services, and emergency food assistance.

CONTACT INFORMATION: 705-377-5160

NAME: Sudbury Counselling Centre

DESCRIPTION: The Sudbury Counselling Centre provides counselling and support services to children, adolescents, adults, couples, and families.

CONTACT INFORMATION: 705-524-9629

NAME: Sudbury’s Women Centre

DESCRIPTION: The Sudbury’s Women Centre offers a wide variety of free programs designed to assist women in our community.

CONTACT INFORMATION: 705-673-1916

TOLL FREE: 1-866-392-7733

NAME: Sudbury and Area Victim Services (SAVS)

DESCRIPTION: SAVS is a community based service that provides immediate short-term crisis intervention services to persons affected by crime, tragedy, and disaster.

CONTACT INFORMATION: 705-675-9171

TOLL FREE: 1-866-392-7733

NAME: Manitoulin Northshore Victim Services

DESCRIPTION: Provides services at the request of other community agencies, medical services and self-referral.

CONTACT INFORMATION: 705-370-3378

NAME: Violence Intervention and Prevention Program (VIPP)

DESCRIPTION: Provides a diverse array of victim services in connection to violence. Services are offered to both males and females of all age groups.

CONTACT INFORMATION: 705-675-4743

NAME: Voices for Women (Sudbury Sexual Assault Centre)

DESCRIPTION: Free and community-based service for women (woman-identified) who have experienced sexual violence.

CONTACT INFORMATION: 705-671-5495

NAME: YWCA Genevra House Abuse Line

DESCRIPTION: Emergency shelter for women escaping abuse from their intimate partners, as well as women 50 years and over who are escaping abuse from their live-in caregiver.

CONTACT INFORMATION: 705-674-2210

TOLL FREE: 1-800-461-0133

Addiction Services

NAME: Connex Ontario – Drug and Alcohol, Mental Health, and Problem Gambling Helpline

DESCRIPTION: Connex is available to connect Ontarians to mental health, addictions and problem gambling services. Whether for yourself, a loved one, or a client, services are confidential, free, and available 24/7.

CONTACT INFORMATION: 1-866-531-2600

NAME: Detox/Withdrawal Management Services (WMS) Pine St.

DESCRIPTION: WMS is a voluntary program providing care to individuals who are under the influence of, or in acute withdrawal of a substance. Offers 24/7 care through withdrawal.

CONTACT INFORMATION: 705-671-7366

NAME: Outpatient Addictions and Gambling Addictions (OAGS)

DESCRIPTION: This program outpatient treatment to those with drug, alcohol and/or gambling or gaming. Problems that could be causing difficulties in other parts of their lives.

CONTACT INFORMATION: 705-523-4988 ext. 4211

NAME: The Point (Needle Exchange) – Public Health & Sudbury Districts

DESCRIPTION: Free and confidential program that provides harm reduction supplies and services to people who use drugs.

CONTACT INFORMATION: 705-522-9200 ext. 778

NAME: Manitoulin Community Withdrawal Management

DESCRIPTION: Manitoulin Community Withdrawal Management Service is a private rehab located in Little Current, Ontario. Manitoulin Community Withdrawal Management Service specializes in the treatment of substance, drug and alcohol abuse.

CONTACT INFORMATION: 705-368-0058

NAME: Smokers Helpline

DESCRIPTION: Smokers helpline helps you with the things you need to quit.

CONTACT INFORMATION: 1-877-513-5333

NAME: Monarch Recovery Services

DESCRIPTION: Addiction Centre in the Sudbury/ Manitoulin area. We serve men and women ages 16 and over, who are struggling with drug and/or alcohol addictions

CONTACT INFORMATION: 705-674-4193

NAME: VitaHeal Medical Clinic – Addiction

DESCRIPTION: Helping people on the road to addiction recovery through thoughtful and understanding service.

CONTACT INFORMATION: 705-805-6383

NAME: The Oaks Acute Care Department (Elliot Lake)

DESCRIPTION: Oaks department services are tailored to individual and patient needs.

CONTACT INFORMATION: 705-848-2129 ext. 3313

NAME: Nippissing Detoxification and Substance Abuse Program (North Bay)

DESCRIPTION: Voluntary withdrawal management service that provides help for withdrawal from alcohol and/or other addictive substances

CONTACT INFORMATION: 705-476-6240

NAME: Benbowopka Centre (Blind River)

DESCRIPTION: A culturally based harm reduction model of services to those seeking residential treatment for substance abuse.

CONTACT INFORMATION: 705-356-1681

NAME: Dr. Dressier – Family Physician

DESCRIPTION:

CONTACT INFORMATION: 705-669-1111

NAME: Dr. Shapiro – Outpatient Drug Clinics

DESCRIPTION:

CONTACT INFORMATION: 705-673-3111

NAME: Northwood Recovery Clinic Sudbury

DESCRIPTION: The Northwood Recovery Clinic accepts walk-ins. Immediate treatment options are available.

CONTACT INFORMATION: 705-806-3737

NAME: Ontario Addictions Treatment Centre – OATC

DESCRIPTION: Staff are highly dedicated to ensuring optimal care and great effort is made towards encouraging long term sobriety from all illicit substances.

CONTACT INFORMATION: 705-673-1116

NAME: Rapid Access Addiction Medicine Clinic (RAAM)

DESCRIPTION: RAAM offers support to anyone over the age of 16 that is looking for help with their substance use.

CONTACT INFORMATION: 705-523-7100 ext. 1875

NAME: Safe Bed Program

DESCRIPTION: 24-voluntary service that offers short-term residential support to those who are experiencing a mental health and/or addictions crisis.

CONTACT INFORMATION: 705-523-7100 ext. 1876

NAME: Alcoholics Anonymous

DESCRIPTION: Support group for people struggling or dealing with an alcoholic substance use problem.

CONTACT INFORMATION: 705-674-6217

NAME: Narcotics Anonymous

DESCRIPTION: Support group for people dealing with or struggling with a narcotic substance problem.

CONTACT INFORMATION: 1-888-811-3887

NAME: Sexaholics Anonymous

DESCRIPTION: Support group for people experiencing sex addiction.

CONTACT INFORMATION: 705-693-0021

Mental Health Services

NAME: Kids Help Phone

DESCRIPTION: Kids Help Phone – Canada’s only 24/7 e-mental health service offering free, confidential support to young people in English and French.

CONTACT INFORMATION: 1-800-668-6868

NAME: Canadian Mental Health Association (CMHA)

DESCRIPTION: CMHA builds capacity within the community in order for individuals to have an increased understanding about mental illness and mental health and obtain the support they are seeking.

CONTACT INFORMATION: 705-675-252

NAME: Sudbury Mental Health and Addictions Centre

DESCRIPTION: The Mental Health and Addictions program of HSN delivers community and hospital-based mental health and addictions services across the Sudbury, Manitoulin, and East Algoma districts.

CONTACT INFORMATION: 705-675-4760

NAME: Centre for Addiction and Mental Health (CAMH)

DESCRIPTION: CAMH provides a wide range of clinical care services for patients of all ages and families.

CONTACT INFORMATION: 705-675-1195

NAME: Connex Ontario (Drug and Alcohol, Mental Health, and Problem Gambling Helpline)

DESCRIPTION: Connex is available to connect Ontarians to mental health, addictions and problem gambling services. Whether for yourself, a loved one or client, services are confidential, free and available 24/7.

CONTACT INFORMATION: 705-675-4760

NAME: Crisis Intervention

DESCRIPTION: Free and available 24/7 to support and guide people through difficult times and refer to other programs and agencies that may help.

CONTACT INFORMATION: 705-675-4760

NAME: Assertive Community Treatment Team (ACTT)

DESCRIPTION: Assertive Community Treatment (ACT) Teams provide intensive treatment, rehabilitation and support services for individuals with serious mental illness and complex needs who find it difficult to engage in other mental health services

CONTACT INFORMATION: 705-523-4988 ext. 4283

NAME: Positive Steps

DESCRIPTION: The Positive Steps program supports those who have been diagnosed with a serious mental illness such as schizophrenia, schizoaffective or bipolar disorder.

CONTACT INFORMATION: 705-523-4988 ext. 4377

NAME: Partial Hospitalization Program (PHP)

DESCRIPTION: The Partial Hospitalization Program (PHP) provides timely follow-up and support for individuals that are transitioning to the community following a hospital admission or Emergency Department visit related to mental health.

CONTACT INFORMATION: 705-523-4988 ext. 4291

NAME: Mood and Anxiety Program

DESCRIPTION: Central Intake and Referral Coordination is the entry point to the Mental Health and Addictions Programs.

CONTACT INFORMATION: 705-523-4988 ext. 4221

NAME: Health Sciences North – Kirkwood Site

DESCRIPTION: The Psychiatric Outpatient Clinic (POC) provides consultation and follow up care to children, adolescents, adults and older adults experiencing symptoms of mental illness. Referral necessary.

CONTACT INFORMATION: 705-523-4988 ext. 8234

NAME: Rural Outreach – Community Mental Health – East Algoma (Elliot Lake)

DESCRIPTION: We are a community-based program providing free and confidential mental health and addictions services in Elliot Lake and surrounding communities extending from Spanish west to Iron Bridge and north to Elliot Lake.

CONTACT INFORMATION: 705-848-9131

NAME: Rural Outreach – Community Mental Health – Espanola

DESCRIPTION: We are a community-based program providing free and confidential mental health and addictions services in Espanola and surrounding communities extending from Nairn Centre west to Walford and then south to Birch Island.

CONTACT INFORMATION: 705-869-1564 ext. 4221

NAME: Rural Outreach – Community Mental Health – Manitoulin

DESCRIPTION: Community-based program providing free and confidential mental health services on Manitoulin Island for individuals, family members and service providers who are looking for support and information for adults with mental health and addiction concerns.

CONTACT INFORMATION: 705-368-0756

NAME: Rural Outreach – Community Mental Health – Sudbury East (St. Charles)

DESCRIPTION:

CONTACT INFORMATION: 705-867-5233

NAME: Centre de Counselling de Sudbury

DESCRIPTION: Le Centre de counselling de Sudbury fournit des services de consultation et de soutien aux enfants, aux adolescents, aux adultes, aux couples et aux familles.

CONTACT INFORMATION: 705-524-9629

NAME: Mood Disorders Association

DESCRIPTION: Free support programs to people across Ontario and their families who are living with depression, anxiety or bipolar disorder.

CONTACT INFORMATION: 1-888-486-8236

Family and Community Support

NAME: Big Brothers Big Sisters Association

DESCRIPTION: BBBS creates individual and group mentoring relationships amongst adults and youth.

CONTACT INFORMATION: 705-673-6161

NAME: Better Beginnings Better Futures

DESCRIPTION: Prevention program that takes on a holistic model to provide child-centered activities and community development in the Flour Mill / Donovan neighbourhood.

CONTACT INFORMATION: 705-671-1941

NAME: Child and Community Resources

DESCRIPTION: Provides community connections to link you with the services you need.

CONTACT INFORMATION: 705-525-0055

NAME: Children’s Aid Society of the Districts of Sudbury and Manitoulin

DESCRIPTION: Committed to ensuring safety, delivery of services, advocacy and delivering necessary resources to children.

CONTACT INFORMATION: 705-566-3113

NAME: Alzheimer Society – Sudbury-Manitoulin & North Bay

DESCRIPTION: Dedicated to providing help for people with Alzheimer’s disease and related dementias and their caregivers.

CONTACT INFORMATION: 705-560-0603

NAME: Sex Workers Advisory Network Sudbury (SWANS)

DESCRIPTION: Promotes safer personal and working conditions through education, advocacy, referral and peer support for self-identified women who work or have worked in the sex industry.

CONTACT INFORMATION: 705-280-8005

NAME: Compass

DESCRIPTION: Compass provides mental health, developmental and community services for children, youth and families.

CONTACT INFORMATION: 705-525-1008

NAME: Elgin Street Mission

DESCRIPTION: A wide array of services are provided to address both daily and critical needs of those experiencing homelessness, including: healthy food, clothing and footwear, shower facilities, advocacy groups and more.

CONTACT INFORMATION: 705-673-2163

NAME: Habitat for Humanity

DESCRIPTION: Provides information and support for affordable housing.

CONTACT INFORMATION: 705-669-0624

NAME: Headway Clinic

DESCRIPTION: Physician-led Wellness Center offering counselling, couples therapy, group therapy, transcranial magnetic, esketamine treatments and dietary therapy.

CONTACT INFORMATION: 705-670-2000

NAME: Homeless Network

DESCRIPTION: The goal of the Homelessness Network is to assist those who are homeless to find and maintain housing through a case management program.

CONTACT INFORMATION: 705-673-3721

NAME: ULU Youth Mentorship Program

DESCRIPTION: Program that helps black children and youth with necessary education and guidance, so they feel supported in the community.

CONTACT INFORMATION: 705-522-9200 ext. 771

NAME: Inner City Home Sudbury

DESCRIPTION: Provides emergency food bank services, crisis support and life skills programs.

CONTACT INFORMATION: 705-675-7550

NAME: United Way

DESCRIPTION: Committed to making our community a place where everyone has an opportunity to succeed. We invest in the most effective local programs in the areas of poverty, community and children.

CONTACT INFORMATION: 705-560-3330

NAME: John Howard Society of Sudbury

DESCRIPTION: John Howard Society is a not-for-profit organization dedicated to effective, just and humane responses to crime and its causes.

CONTACT INFORMATION: 705-673-9576

NAME: Kani Gbezhgomi

DESCRIPTION: Our services ensure children are protected and stay connected with their culture, language and community while strengthening family and community relationships.

CONTACT INFORMATION: 705-370-2100

NAME: N’Swakamok Native Friendship Centre

DESCRIPTION: The N’Swakamok Native Friendship Centre is a wholistic, healthy indigenous community centre which promotes culture, language and well-being in a balanced way.

CONTACT INFORMATION: 705-671-3539

NAME: Northern Youth Services Inc.

DESCRIPTION: NYS provides services to its youth population by authority of its annual service agreement with the Province of Ontario – Ministry of Children, Community and Social Services (MCCSS).

CONTACT INFORMATION: 705-524-3354

NAME: Our Children Our Future

DESCRIPTION: Provides programs for families and daycare services for infants, toddlers, preschoolers and school age children from 0-12 years of age.

CONTACT INFORMATION: 705-677-0440

NAME: Pregnant Care Centre & Infant Food Bank

DESCRIPTION: Confidential and free programs/information available to anyone in need, including: infant food bank, milk program, care closet, earn while you learn and abortion information.

CONTACT INFORMATION: 705-673-5003

NAME: Sudbury Action Centre for Youth (SACY)

DESCRIPTION: Community support programs for people facing barriers without judgement, including: youth programs, transgender support, housing services and harm reduction.

CONTACT INFORMATION: 705-673-4396

NAME: Sudbury Multicultural and Folk Arts Association

DESCRIPTION: SMFAA provides a variety of services to the multicultural community, including housing, employment referrals, language courses, and more.

CONTACT INFORMATION: 705-674-0795

NAME: Atikamekshang Anishnawbek

DESCRIPTION: Atikameksheng Anishnawbek offers a variety of programs and services related to education, social services, health, community wellness, infrastructure and planning.

CONTACT INFORMATION: 705-692-3651

NAME: Service Canada

DESCRIPTION: Service Canada provides Canadians with a single point of access to a wide range of government services and benefits, including: EI, CPP, CPP-D, and OAS.

CONTACT INFORMATION: 1-800-622-6232

NAME: Salvation Army

DESCRIPTION: The Salvation Army is a Christian organization that gives hope and support to vulnerable people in 400 communities across Canada and in 132 countries. The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

CONTACT INFORMATION: 705-673-5893

NAME: l’Association des Jeunes de la Rue

DESCRIPTION: Un association qui donne l’aide aux personnes qui ont besoin, mais qui concentre plus aux personnes qui travailent à la rue.

CONTACT INFORMATION: 705-675-6422

Disability Support Services

NAME: Adult Enrichment Centre

DESCRIPTION: The Adult Enrichment Center is a community based independent program that supports individuals with developmental and mental health wellbeing services to adults and youth as they pursue their maximum potential in everyday living skills.

CONTACT INFORMATION: 705-470-7474

NAME: March of Dimes

DESCRIPTION: March of Dimes provides a wide range of services to people with disabilities

CONTACT INFORMATION: 705-674-3377

NAME: Ontario Disability Support Program (ODSP)

DESCRIPTION: ODSP is intended to meet the needs of people with disabilities by providing financial assistance to people with disabilities.

CONTACT INFORMATION: 705-564-4515

NAME: Sudbury Developmental Services

DESCRIPTION: Non-profit agency that serves more than four hundred individuals with developmental disabilities in the Greater Sudbury and Sudbury East districts.

CONTACT INFORMATION: 705-674-1451

NAME: Greater Sudbury Community Living

DESCRIPTION: Community Living Greater Sudbury supports individuals living with developmental disabilities.

CONTACT INFORMATION: 705-671-7181

Legal and Financial Services

NAME: Legal Aid

DESCRIPTION: If you qualify financially and you have a legal issue covered by Legal Aid, they will help pay for a lawyer to represent you.

CONTACT INFORMATION: 705-673-8182

NAME: Ontario Works

DESCRIPTION: Ontario Works provides money for food, shelter, and other costs to people in financial need who meet eligibility criteria.

CONTACT INFORMATION: 705-675-2411

NAME: Sudbury Community Legal Clinic

DESCRIPTION: Free legal services for low income residents of the District of Sudbury. Services are available in English and in French.

CONTACT INFORMATION: 705-674-3200

Food Services

NAME: Sudbury Food Bank

DESCRIPTION: Dedicated to ensuring that every person in the City of Greater Sudbury has enough to eat. Food bank locations across and outside of Greater Sudbury. To find a food bank near you, visit: https://www.sudburyfoodbank.ca/

CONTACT INFORMATION: 705-671-9663

NAME: Sudbury Soup Kitchen

DESCRIPTION: Provides food, meals and other basic supplies to the homeless and other persons in need.

CONTACT INFORMATION: 705-675-5300

NAME: Meals on Wheels

DESCRIPTION: Offers a wide variety of high quality, healthy, home-cooked meal choices for clients.

CONTACT INFORMATION: 705-525-4554

Table of Contents

APPLYING FOR HOUSING

TENANT OBLIGATIONS

LANDLORD OBLIGATIONS

TENANT PRIVACY

HEALTH AND SAFETY

MAINTENANCE

EVICTIONS AND SUBSIDY

TENANT RIGHTS

GREATER SUDBURY SOCIAL SERVICES

Abuse Services

Addiction Services

Mental Health Services

Family and Community Support

Disability Support Services

Legal and Financial Services

Food Services